Honeycomb House Barbados

The description of the Property is accurate at time of publishing. Please be aware that changes may be made at any time by the Owners but we will make our best efforts to give prior warning of any changes. 

Any significant changes will be actioned as soon as we are made aware of them and the relevant information will be updated. If we are made aware of significant changes after you have already booked we will advise you prior to your arrival. If it is your decision to cancel at this point there may be cancellation charges.

In some cases, certain facilities and amenities may be affected by a change to local conditions such as bad weather or low season. Public Holidays and Festivals may also affect the availability of resort facilities.

The swimming Pool is not heated but generally never gets cold due to the air temperature rarely going below 26 degrees Centigrade. 

Booking information must include a list of all those passengers travelling including relevant ages for children. Only those listed will be allowed to stay at the villa unless other arrangements have been agreed and confirmed in writing. Gatherings and dinners for more guests than those on the booking confirmation, are strictly prohibited unless otherwise agreed prior to your stay and in writing at the owner’s discretion. A principal member of the party must acknowledge that the terms & conditions as outlined on the web-site have been read and accepted which he/she will do so by completing the on-line booking details. This person is then responsible for all things relating to the booking and the named guests.

We advise that you check the details of any confirmation/invoice immediately and if you have any queries please contact us as soon as possible. We cannot accept responsibility for any inaccuracies that we have not been notified about. After the issue of our confirmation/invoice, should you wish to make any alteration or amendment, this may involve a charge which we will notify you of at the time.

Deposits vary between 25 - 50% of your holiday price depending on the time of year (100% for festive period). The amount of the relevant deposit will be advised at the time of booking. Deposits are non-refundable

If interim and final payment is not received by the due dates we reserve the right to cancel the reservation and your deposit will be retained and a further cancellation charge may apply. When the full balance has been received along with any required security/damage deposit and all final booking information (if applicable) your documents will be sent to you. This will usually be 10 -14 days prior your departure date.

There is a full time Chef who works 6 days a week who will prepare breakfast, lunch and dinner as required. The Chef will normally not work on Sunday. You may be able at your expense employ her for an extra day by prior arrangement. We strongly advise working with the concierge service to pre order food so that your Chef can prepare food from the first day. 

We sometimes offer complimentary first breakfast and/or dinner. This will usually consist of 

Breakfast:

fresh fruit, bread, bacon eggs and sausage. Fruit juice.

Dinner:

West Indian curry with rice/shepherd’s pie/stew (these can be made well in advance and will not spoil if you have a late arrival)

We offer complementary tea and coffee throughout your stay

There is a daily maid service 6 days a week (usually off Sunday)

Your staff requirements are important to us so please let us know at the time of your enquiry whether you need any additional staff (whether it be a nanny, personal trainer, butler, or drinks server). We will do what we can to arrange this for you and will advise you of the additional charges and whether these need to paid prior to your arrival or paid locally. Generally, there are gardeners, pool attendants, caretakers, security guards etc carrying out their duties on the Property. If this will cause concern, please discuss this with us in advance. 

We ask that guests respect that our staff are not on duty 24/7, as you may expect in a 5-star hotel. Legally they have to take their time off. Should you require one or more staff member(s) to stay beyond their normal working hours, there would be an extra charge and you may also need to provide a taxi for each member of staff to be taken home.

We require an additional deposit (1000 US dollars paid by PayPal 2 weeks before arrival) to safeguard against damages etc. to the Property and its contents. This security/damage deposit is to guarantee protection of the Property and its contents and to go towards the cost of any breakages or damage along with providing payment for any telephone calls and any additional costs which may be incurred during your stay.

Guests paying via PayPal with a credit card will receive a full refund to the same card on departure.

All furniture, fittings, effects, facilities, keys and other devices and equipment should remain in the same state of repair and condition as it was when you arrived. Damages by you or your guests will result in an appropriate deduction from the deposit.

Should we arrange any extras for you during your stay, such as baby equipment (which needs to be hired with most villas), extra beds, groceries, additional staff etc. these charges should be prepaid for locally with the concierge service.

Check-in /Check-out times:

We advise check-in times to be from 3pm and check-out times before 10am. Request for an early check-in or a later check-out can be requested but this will depend on the arrival and departure of other guests on the changeover days. We recommend that you advise us of your requirements when you first make your enquiry. Some flights leave very late and it may be possible to check out up to 7pm. We cannot rent the villa for a day with such a late check out so we generally charge an extra half day rental for this if it is available. If your arrival is delayed for any reason you should inform the local contact person noted on the final documentation which is sent to you once full balance is received for the holiday.

All requests should be made in advance of your departure date and in writing. We aim to accommodate your special requests but we have no legal liability to you if the request has not been complied with. We will always make our best recommendations for additional staff services but we are not responsible for services provided by any third party. 

It is a requirement that you and your party have the necessary insurance cover to protect for medical needs, travel disruption, cancellation, flight delays etc. and also personal liability. It is a condition of our acceptance of your booking that the lead client has such insurance in place for the whole party. We may require confirmation of your insurance supplier along with your policy number and a 24-hour contact telephone number. You must provide this information if required. We accept no responsibility for loss arising as a result of travel disruption nor do we accept responsibility if you have not arranged travel insurance to cover you against loss. Clients agree to claim using their own travel insurance if they suffer any loss in relation to their holidays.  In the event of any emergency abroad this information may also be used to assist where necessary. The responsibility lies with you to ensure that any insurance policy you take out meets your personal and particular needs. Each member of the party is responsible for having valid documentation for travelling abroad and checking any health requirements.

It is the responsibility of each member of your party to check they have the correct and valid passport and/or visas and other documents required from time to time for your chosen destination. We cannot accept responsibility for you or any member of your party failing to produce or provide the necessary documents. Any concerns should be checked with the relevant embassy or consulate well in advance of travel dates. You should also check for any necessary vaccinations and/or your doctor's clearance to travel. We cannot accept liability for any illness or for any loss resulting from your failure to check and meet the necessary requirements. If you or any member of your party have a medical condition of any kind or are pregnant, you/they should seek clearance of the proposed travel plans from a doctor. If there are any financial penalties as a result of you not complying with these requirements these will be your responsibility and that of each member of your party.

For more information please see the Foreign and Commonwealth Office’s website. 

Up to date travel advice can be obtained from the Foreign, Commonwealth & Development Office:

https://www.gov.uk/foreign-travel-advice

https://www.gov.uk/guidance/travel-advice-novel-coronavirus

https://travelhealthpro.org.uk/

Most countries now require passports to be valid for at least 6 months after your return date.

Health checks, vaccinations and quarantine requirements may also apply (due to Covid).

It is a condition of this booking that you and your party shall at all times ensure that you each comply with the latest Foreign and Commonwealth Office (“FCO”) travel advice (including without limitation advice relating to the Coronavirus pandemic).   If you or any of your party fail to follow the prevailing FCO travel guidance you agree to hold us and our insurer harmless in respect of any liability arising out of the failure to follow the FCO travel advice.

Payments can be made by bank transfer or PayPal. We do not accept cheques. 

Payment MUST be made using one of the payment methods shown on the confirmation invoice and payment MUST be received within 48 hours after the initial receipt of the invoice. Failure to meet this requirement may result in the booking being released.

Prices shown on the web-site are usually for the maximum number of guests in the villa. These prices are updated from time to time but your specific holiday price will be confirmed to you at the time of booking. The price on your confirmation/invoice will remain the same unless the UK or the local government at your holiday destination introduces additional taxes or charges which we reserve the right to pass on to you. 

Any amendment you wish to make to the original booking request after the issue of the confirmation/invoice should be notified inwriting and any relevant charge for this amendment will be notified to you.

Should you wish to cancel the entire holiday this should be sent in writing and cancellation charges as per our cancellation policy will apply. The cancellation takes effect from the date the written notification has been received when the relevant cancellation charges become due (see table below). Reasons covered by your insurance policy for cancellation should be referred directly to your chosen insurance company to discuss re-covering the relevant cancellation charges.

Any reservation that includes any day during the calendar week of Christmas Eve, Christmas Day, New Year’s Eve or New Year's Day (a “Festive Week Reservation”) shall be non-changeable, non-cancellable, and non-refundable.  Any and all payments made in respect of a changed or cancelled Festive Week Reservation will be forfeited and the balance of the charge of the holiday price will be payable by the client in accordance with the terms and conditions applicable at time the reservation was made.

A cancellation invoice will be sent to you presenting the relevant charges within 7 - 10 days after receiving your cancellation notice.

In respect of holidays outside of the Festive Week Reservation the following cancellation charges shall apply:

Number of days before departure date                    Cancellation Fee per booking 

60 days +                                                                Loss of deposit 

46 - 59 Days                                                           Loss of deposit plus 50 % of remaining balance

1 - 45 Days                                                            100% charge of holiday price 

On day of departure and thereafter                        100% charge of holiday price

If we become aware of any significant change to your chosen accommodation we may have to cancel your booking. In such circumstances we will aim in conjunction with the villa management to find a suitable alternative or negotiate any refund on your behalf.

We are not responsible for noise or disturbance originating beyond the boundaries of the Property or which is beyond our control. Occasionally building work or road work/maintenance and its associated noise may occur over which, in many cases, we have little or no control. When and if we receive notification of any planned work from either the Owner, villa management, we will advise you as soon as possible. We accept no responsibility when we have had no prior knowledge or prior warning. If we become aware of planned or ongoing work we will assist as much as possible and if necessary assist to find a suitable alternative.

We regret we cannot accept responsibility for loss, damage, disruption or cancellation of your holiday which has been prevented or affected by "force majeure". This would mean in a case of unusual or unforeseeable circumstances beyond our control that resulted in unavoidable events even if every opportunity to exercise due care had been taken. For example: War, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disaster, fire, travel disruption, adverse weather conditions, water level changes and all other similar events outside of our control. You must ensure you have adequate travel insurance for your holiday and claim via your insurance company.

Whilst we envisage your holiday going well you may find an occasion when something is not quite as you would expect it should be. Should you have any such query or complaint during your stay you must report your problem or concern immediately to the house staff or villa management team and they will do all they can to assist and resolve this. If the issue/concern is not made known whilst in resort then any issue only reported when you return home may cause complications with any claim. The contact at the accommodation will advise us of your issues. If you find that the problem has not been resolved during your stay and you wish to take the matter further, you should send full details in writing within 14 days of your return home. Once we are in receipt of your complaint in writing we will act as swiftly as we can and contact all concerned to ascertain an acceptable solution and bring the matter to a close.

We will do its best to ensure that any holiday supplied, as described on our website, and the services offered reach a reasonable standard.

Operational decisions may be taken by air carriers and airports resulting in delays, diversions or rescheduling. The Company has no control over such decisions and is therefore unable to accept responsibility for them.

We shall not be responsible for the death of or personal injury of you or any person named on the booking form or any other person at the property unless this result from proven negligence.

We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems, domestic equipment, nor for the failure of public utilities such as water, gas and electricity. Once an equipment fault is reported to either the Property staff or villa management, we will do our utmost to ensure that appropriate action is taken to address the fault as soon as possible. 

The Property and all furniture, fittings, effects, facilities and equipment should remain in the same state of repair and condition as at the start of your holiday.  Any damage or loss to the Property or its contents during your stay will be your responsibility which would result in an appropriate payment being made to the Property Owner direct or to us as agent from your security deposit. 

The lead person on the booking who has acknowledged our terms and conditions is responsible for the correct and decent behaviour of the party and each person named on the booking form. Should you or any member of your party not behave in such a manner this may result in you and your party being asked to vacate the Property without a refund of the price. 

All valuable items left at the Property are done so at your own risk. We are not responsible for loss, damage or consequential losses due to theft or any other security related incident howsoever caused. When renting a Property where appropriate it is your responsibility to activate burglar alarms, use any safe provided and take proper care against theft. 

Any social events and other functions (e.g. weddings, receptions, large cocktail parties) or gatherings of more than the total occupancy of the Property must be agreed prior to arrival at the property. If agreed, an additional charge may be applicable.

Pets are not allowed